Our goal is to ensure that you are fully satisfied with your purchase. If for any reason you are not satisfied with the goods you purchased on the site shop.tartaggia.com, you can exercise the right of withdrawal without any penalty and without specifying the reason, within 10 working days from the date you received the goods .
To be able to exercise the goods must be perfectly intact in its entirety. It is important, therefore, not to open the packages in which they are contained, they must not be deprived of the wrapping or parts of the same, or bear any signs of tampering. Furthermore, Tartaggia srl is not liable for any damage to the products occurred during transport during the return of the same.
Should Tartaggia srl receive return items damaged or tampered with, it will not refund the amount paid for the purchase of returned products.
How to return the goods:
1) Fill out the contact form by entering the subject of the email RETURNS and indicating in the body of the message the order data and the codes and quantities of the products you want to return, or contact us by phone to the numbers in the contact section.
2) Prepare the package for the collection of the courier, making sure that the packaging protects the product from damage.
The acceptance of the returned products will be communicated to you by e-mail within 15 days from the shipment of the package, following the check of conformity of the products sent.
Payment methods and terms
The refunded amount will correspond to the value of the returned item. The repayment terms depend on the payment method chosen for the order.
- If you paid with PayPal: we will credit the amount to be refunded to the same PayPal account used to complete the order.
- If you paid cash on delivery: within the return form you can indicate the details of the bank or postal account on which to credit the amount to be reimbursed.
The refund procedure is activated immediately after acceptance of the return, which will be communicated by e-mail. The timing of the reimbursement depends on the banking institutions in any case the same will happen at the latest within 30 days from the date you sent the request. To get information on the practice of reimbursement already started, you can contact us by filling out the appropriate form and indicating the return number that we have sent to you by e-mail.